Can This AI Customer Service Tool Help You Grow in 2024?

On this Tidio evaluation, you may uncover if Tidio is the fitting AI customer support device to make use of for your enterprise. With the rise of AI instruments on the web, it is no shock that AI customer support exists.

AI customer support is about outsourcing your organization’s customer support to an AI device.

Tidio affords a number of instruments to contribute to a stronger buyer relationship between your group and purchasers.

The dwell chatbot helps enhance buyer interplay by answering buyer questions so you’ll be able to release your time to deal with different components of your enterprise.

Think about outsourcing routine customer support requests to an AI device!

That is doubtlessly an enormous time saver and a sensible funding price wanting into for enterprise.

There are different instruments below Tidio’s umbrella we’ll cowl too, that can enable you to save time and reduce out the necessity so that you can handle customer support communication by yourself.

Uncover what Tidio is all about.

We’ll cowl:

• How Tidio works
• Options
• Pricing
• Tidio Alternate options

Let’s get began.

Tidio Evaluation: Overview

Tidio is an AI customer support device that helps you reply as much as 70% of questions/inquiries utilizing AI!

You may get entry to a bunch of cool options that can assist you carry out dwell chat AI-based customer support, like:

• Dwell chat
• Assist desk
• Analytics
• Chatbots
• E mail campaigns

What Is Lyro AI Agent?

Lyro AI is the dwell AI chatbot a part of Tidio.

Chatbots are a sensible solution to take your customer support to the following degree, they usually’re one of many most clever ways to use artificial intelligence!

You need to use it that can assist you:

• Lower prices of hiring actual individuals
• Cut back repetitive questions
• Decrease response instances
• Simplify day by day duties

How does Lyro AI work?

It really works utilizing a sequence of actions, triggers, and situations.

Actions inform the chatbot what to do. Triggers inform it when to launch, and situations give pointers for when the chatbot will take motion.

They name it a conversational AI. It talks to your prospects based mostly on the help content material you present.

You may have full management over Lyro AI; you’ll be able to even monitor dwell conversations and select to leap in at any time to supply your individual solutions.

Lyro AI is on the market to check free with the Free plan Tidio affords, as much as 50 conversations.

Tidio gives tons of help that can assist you arrange the chatbot precisely the way you need, but when you do not have time to do the setup or choose to outsource it, the Tidio+ plan features a done-for-you chatbot.

Tidio Evaluations: What Prospects Are Saying

Tidio is very rated throughout a number of platforms. They rank 4.7/5 on Shopify, 4.7/5 on G2, and 4.8 on Capterra.

Here is what customers are saying about their Tidio expertise:

What I really like most about Tidio is how user-friendly it’s. Its intuitive interface makes navigation a breeze, even for these with restricted technical expertise.

I’ve used different chatbots earlier than, however none as complete as Tidio. What actually stands out to me is the power to decide on templates based mostly on my methods and objectives. This actually helps simplify the setup course of whereas maximizing efficiency.

Tidio Evaluation: Options

Tidio affords customer support, gross sales automation, and AI providers, along with integrations, like Fb Messenger, WhatsApp, Instagram DM, and different integrations.

Let’s take a more in-depth take a look at how these options and providers work.

Buyer Service Options

This contains:

• Dwell chat
• Helpdesk
• Multichannel
• Analytics

Dwell chat permits communication with prospects in actual time.

You may handle a number of communication channels all inside Tidio:

• E mail
• Dwell chat
• Fb messages
• Instagram DMs

The Helpdesk function automates your help ticketing course of. Buyer data requests might be changed into tickets, and automatic responses might be generated utilizing chatbots.

• Messages might be routed to one of the best professionals in your crew to deal with the request
• You may add notes, prioritize work, and observe the progress

Multichannel lets you handle all emails inside Tidio. Emails might be assigned to brokers in your crew, you’ll be able to automate workflows, and extra.

Some examples:

• Automate WhatsApp replies
• Setup messaging bots to qualify leads that can assist you make gross sales on Fb
• Gather buyer data and take orders from Instagram DMs

The analytics options enable you to perceive buyer habits and see the information and analytics from one dashboard.

The analytics may help you:

• Optimize chat flows
• Cut back the variety of missed chat conversations
• Determine areas of weak spot that you would be able to sort out to enhance

Gross sales Automation Options

The gross sales automation options are:

• Chatbots
• Guests listing
• E mail campaigns

Chatbots can be found for gross sales, help, and customer support. They may help you optimize your processes, enhance workflows, deal with buyer requests extra effectively, and enhance enterprise efficiency.

Guests listing is one other function inside Tidio and that is real-time monitoring. You may see what internet guests are taking a look at and trying to find so you’ll be able to pop in on the proper second.

E mail campaigns and e mail advertising automation are doable with Tidio, too!

• Welcome new subscribers to your e mail listing
• Make your model extra seen
• Improve buyer retention

AI Instruments

The AI instruments are:

• Lyro AI
• Reply Assistant
• Sensible Views

We talked a bit about Lyro AI up above. It is the chatbot that works to serve your prospects based mostly on the information data base you present it with.

It solely solutions questions from that help content material.

Reply Assistant turns primary responses into professional-sounding replies.

Sensible Views prioritizes pressing requests. It analyzes conversations and prioritizes them so vital requests might be resolved rapidly.

Integrations

Tidio is built-in with apps and instruments like:

• Shopify
• WordPress
• Google Analytics
• WhatsApp
• Mailchimp
• Klaviyo

Visit this page to see all the listing.

Tidio Assist

Tidio’s customer support is among the many top-ranked options of its prospects.

They provide a complete useful resource middle that includes:

• Weblog
• Assist Heart
• Buyer tales
• Playbook library
• Academy

What’s The Playbook Library?

That is Tidio’s library of ebooks, case research, playbooks, and guides. You may learn buyer tales that doc the change their enterprise went by after switching to Tidio.

The podcasts handle matters like buyer expertise, retention, and gross sales. They are often fairly inspiring and train you extra about how helpful AI customer support might be.

What’s Tidio’s Academy?

The Academy is a free course Tidio affords to show you the best way to arrange the device, enhance your buyer loyalty and retention with low FRT charges, and get accustomed to their AI instruments like Reply Assistant and Sensible Views.

• Introduction to AI customer support
• AI buyer help advantages
• Customer support communication AI instruments
• Lyro AI and the way it works
• Find out how to create a strong FAQ for Lyro AI to make use of

You may be taught extra concerning the Academy here.

Tidio Evaluation: Tidio Pricing

Tidio has 4 core providers and varied pricing plans for every. The 4 providers are:

1. Customer support
2. Lyro AI
3. Chatbots
4. E mail advertising

Every device’s plan comes with a free endlessly plan, and the paid plans include a free 7-day trial, excluding the top-tier plan, Tidio+.

Buyer Service Pricing Plans

There are 4 pricing plans:

• Free: The free plan is a good introduction to Tidio and the way it works. You may consider this as an prolonged free trial, kind of. It is out there month after month for as much as 50 conversations/month. It is also an amazing match for smaller firms that will not have many buyer inquiries per thirty days.
• Starter at $29/month: The Starter Plan is a good small marketing strategy for companies seeking to enhance their buyer help by dwell chat choices.
• Development begins at $59/month: Development is for firms with a robust deal with customer support. That is the highest-tiered plan earlier than attending to the enterprise-level Tidio+ plan. The bottom worth contains 250 conversations/month and will increase from there based mostly in your wants, as much as 1,000 conversations/month.
• Tidio+ at $398/month: That is greatest suited to organizations that want greater limits and extra integrations. Your dialog restrict is customized and it contains Lyro AI, a devoted success supervisor, coaching classes, and extra options.

Lyro AI Pricing Plans

There are three pricing plans:

• Free: You get 50 Lyro conversations/month together with FAQ add and social media integrations.
• Lyro AI begins at $39/month: This will get you 50 Lyro conversations together with web site scraper, Lyro duties, and dwell chat. You may rise up to 200 Lyro conversations/month for an upgraded price.
• Tidio+ at $398/month (included): Lyro AI is included within the customer support plan talked about above.

Chatbot Pricing Plans

For the chat software program, there are 3 pricing plans to select from:

• Free: This covers as much as 100 guests reached per thirty days + 35 chatbot templates and social media integrations.
• Chatbots at $29/month: You rise up to 2,000 guests reached per thirty days (or as much as 40K guests reached/month for an improve price) + a visible chatbot builder, automation analytics, and different options.
• Tidio+ at $398/month (included): Chatbots are included on this customer support plan. It contains chatbot constructing and technique help.

E mail Advertising and marketing Plans

These customized e mail advertising plans are available 3 totally different pricing plans:

• Free: 500 emails/month and 500+ e mail templates together with a drag-and-drop builder.
• E mail advertising at $10/month: 2500 emails/month (or as much as 20K emails/month for an improve price) plus e mail analytics, contact listing segmentation, and different options.
• Tidio+ at $398/month (included): E mail advertising is included on this customer support plan. 

Month-to-month or annual billing is on the market with every plan, with 2 months free given to you when you go for annual billing.

TIdio Evaluation: Who Is Tidio For?

Tidio is for small companies and entrepreneurs with eCommerce shops, or managers, crew leads, and customer support professionals.

Actually, anyone who serves prospects on an ongoing foundation can profit from utilizing an AI device like Tidio.

• Automate and outsource your help ticket course of
• Add an additional communication channel for patrons to speak to you
• Arrange a strong e mail advertising marketing campaign

Tidio Evaluation: Alternate options

In the event you’re not 100% bought on Tidio but, listed here are two Tidio various choices to think about…

Groove

Groove is a advertising and automation device that is a one-stop-shop in your advertising small enterprise wants.

For this reason…

• GroovePages: web site builder
• GrooveFunnels: ready-made gross sales funnels – learn our GrooveFunnels review
• GrooveSell: promoting instruments like order bump and upsells
• GrooveMail: all-in-one e mail advertising app
• GrooveMember: create membership programs and communities
• GrooveAffiliate: recruit and run your associates program
• GrooveKart: ecommerce platform
• GrooveVideo: all-in-one video advertising 
• GrooveBlog: running a blog and web optimization platform
• GrooveWebinar: expert-designed webinar instruments

Groove can change all these instruments:

Numerous enticing pricing plans can be found, together with two 30-day free trials.

A free plan is on the market for startups, and paid plan pricing begins at $42/month.

Helpcrunch

Helpcrunch is a communication platform constructed that can assist you create higher relationships along with your prospects. They provide a spread of instruments that can assist you talk sooner and extra successfully along with your viewers and prospects.

• Dwell chat: speak to prospects in real-time
• Chatbot: lead qualification and ship prompt service
• Shared inbox: handle all of your e mail communications in a single channel
• Information base: create assist articles for buyer self-service
• Popups: enticing popups to herald prospects
• Different e mail advertising instruments: ship focused e mail advertising campaigns together with entry to apps, integrations and extra

There are three easy plans to select from, beginning at $12/month.

Tidio Evaluation: Backside Line

This wraps up our Tidio evaluation.

AI has actually remodeled the enterprise panorama. It began with utilizing ChatGPT for customer service and has developed to AI customer support chatbots, amongst different instruments.

Tidio is without doubt one of the best-designed AI customer support instruments I’ve seen. They provide some fairly cool, related integrations that can assist you join along with your prospects simply and supply one of the best conversations throughout all channels you use on, from Fb Messenger to WhatsApp.

The Tidio chatbot, Lyro AI permits chatbot dialog, replying to buyer issues utilizing fast responses with buyer expertise in thoughts, constructed across the help content material you present.

Probably the greatest options of Tidio is the value, however the format of the paid plans can get a bit of complicated.

You may love that they provide free plans for every of the instruments provided, however when you want greater than the bottom degree providing, you need entry to a number of instruments, and also you’re not doing Tidio+, it may possibly get costly quick.

However other than that, Tidio is without doubt one of the high AI customer support instruments yow will discover on-line.